Category Archive:
Effective communication

The High Cost of Low Trust

high cost of low trust

”My parents don’t trust me anymore,” said thirteen-year-old Steve. ”Oh,” I said, but thought to myself, RED ALERT. This wasn’t going to be a regular sit-at-the-table-and-eat-pizza party conversation. My memory neurons buzzed, trying to find the listening/questioning tool I had recently learned called evidence and impact questioning. The gist of this two-step listening technique is […]


Geek or Greek?

Geek or Greek

The ancient Greeks taught that there are three basic types of appeals one uses to influence an audience: ethos, pathos and logos. Ethos is the call for a sense of ethics, a request for a person to engage a sense of right and wrong. Ethos involves the speaker’s basic credibility, integrity and competency, along with […]


Build Relationships With Frequent Deposits

build relationships with frequent deposits

Relationship building is work, and our relationships and the trust in those relationships are in constant change. We maintain and deepen our relationships with regular acts of kindness, consideration, appreciation and service. Every act of building a relationship is as if we are making a deposit into a savings account. We increase our balance by […]


I and Thou

Iand Thou

In the creation of successful relationships, there are two essential elements: giving and taking. In quality relationships, each party gives more than he or she takes, providing each person in the relationship a stockpile of positive experiences and memories. This abundance allows us mistakes without dire consequences during times of change and growth in a […]


FREE WEBINAR: Helping Children Learn To Listen

Helping children learn to listen

In my many years of working with young children, there is one question I hear frequently from parents and teachers: How do I get children to listen to me? When we are confronted with tantrums, defiant behavior, or worse, it’s difficult to know what to do. But these situations are usually avoidable, or at least […]


Helping Children Deal With Their Feelings

helping children deal with their feelings

“I was a wonderful parent before I had children. I was an expert on why everyone else was having problems with theirs. Then I had three of my own.” So begins the book, How To Talk So Kids Will Listen and Listen So Kids Will Talk, by Adele Faber and Elaine Mazlish. Faber and Mazlish […]


We Have Two Seconds To Change Behavior

two seconds to change behavior

“Look, mommy! I’m daddy!” Three-year-old Scotty opened a blue marker and scribbled on the wall as his mom, Margie, cut vegetables for dinner. Scotty had watched his dad paint the kitchen over the weekend. Now Scotty was trying to help, or so Margie surmised in the split second of disbelief and dismay as she took […]


In The Pits?

in the pits?

”If life is a bowl of cherries, why am I in the pits?” Erma Bombeck knew how to see the humor in day-to-day reality. Maintaining a positive and forward-moving life is a challenge to say the least. Life has a way of helping us misplace our senses of humor in a hurry. Some days the […]


How To Use Open-Ended Questions

open ended question

As adults we are the most significant part of a child’s environment. Whether we are aware of it or not, our words, concerns and emotions are reflected into our children’s world and absorbed at an unconscious level by the child. We need to choose our words carefully and frame our questions even more so. Inadvertently […]


To Have Peace, Teach Peace

to have peace teach peace

In the minute-by-minute clash of news from around the world, peace seems an elusive goal. Peace, though, is not dependent on rest of the world’s cooperation. Peace begins with the individual and the individual’s decision to lead a peaceful life. Peace must be chosen, and we need to teach others to choose peace, joy and […]