The High Cost of Low Trust

”My parents don’t trust me anymore,” said thirteen-year-old Steve. ”Oh,” I said, but thought to myself, RED ALERT. This wasn’t going to be a regular sit-at-the-table-and-eat-pizza party conversation. My memory neurons buzzed, trying to find the listening/questioning tool I had recently learned called evidence and impact questioning. The gist of this two-step listening technique is … Continue reading The High Cost of Low Trust