Category Archive:
Effective communication

A Thank-You Walk

thank you walk

”I’m worried that my four- and six-year-old will be spoiled. They have such a great life–plenty of love, food, toys and money. I want them to be thankful for what they have,” Melinda said. Melinda understood that helping her children cultivate an attitude of gratitude was important to her children’s present and future happiness. Too […]


Why Don’t We Listen Better?

why don't we listen better

The hostess at the dinner party asked me question after question, keeping me actively engaged in conversation. The next day I realized I had done most of the talking. But I thought my new friend was the most fascinating person in the world. Why? Because she listened to me. Learning to listen with interest to […]


Children Love Quiet

children love quiet

Somehow between Madison Avenue and Hollywood, and all the places where kiddie culture is fed, we’re given the view that children are rowdy and eternally needing to be entertained. Picture a scene of children getting out from school. What do you imagine? More than likely it’s children shouting and running from the school building. Though […]


Don’t Be a Pop Quiz Parent

pop quiz parent

At the neighborhood barbecue, I squirmed in my lawn chair. I was embarrassed, not so much for myself, but for Erica, the six-year-old at our table who was being grilled by her father, Tom. ”How much is 6 times 9?” Searching for the answer, Erica looked up at the pavilion ceiling, then down at her […]


The High Cost of Low Trust

high cost of low trust

”My parents don’t trust me anymore,” said thirteen-year-old Steve. ”Oh,” I said, but thought to myself, RED ALERT. This wasn’t going to be a regular sit-at-the-table-and-eat-pizza party conversation. My memory neurons buzzed, trying to find the listening/questioning tool I had recently learned called evidence and impact questioning. The gist of this two-step listening technique is […]


Geek or Greek?

Geek or Greek

The ancient Greeks taught that there are three basic types of appeals one uses to influence an audience: ethos, pathos and logos. Ethos is the call for a sense of ethics, a request for a person to engage a sense of right and wrong. Ethos involves the speaker’s basic credibility, integrity and competency, along with […]


Build Relationships With Frequent Deposits

build relationships with frequent deposits

Relationship building is work, and our relationships and the trust in those relationships are in constant change. We maintain and deepen our relationships with regular acts of kindness, consideration, appreciation and service. Every act of building a relationship is as if we are making a deposit into a savings account. We increase our balance by […]


I and Thou

Iand Thou

In the creation of successful relationships, there are two essential elements: giving and taking. In quality relationships, each party gives more than he or she takes, providing each person in the relationship a stockpile of positive experiences and memories. This abundance allows us mistakes without dire consequences during times of change and growth in a […]


FREE WEBINAR: Helping Children Learn To Listen

Helping children learn to listen

In my many years of working with young children, there is one question I hear frequently from parents and teachers: How do I get children to listen to me? When we are confronted with tantrums, defiant behavior, or worse, it’s difficult to know what to do. But these situations are usually avoidable, or at least […]


Helping Children Deal With Their Feelings

helping children deal with their feelings

“I was a wonderful parent before I had children. I was an expert on why everyone else was having problems with theirs. Then I had three of my own.” So begins the book, How To Talk So Kids Will Listen and Listen So Kids Will Talk, by Adele Faber and Elaine Mazlish. Faber and Mazlish […]